If you have just purchased an HP printer then you will be required to install it. If you see a message that says ‘HP Printer installation failed’ then it means that the driver has not been installed properly in the operating system.
Check if the USB cable has been disconnected from the printer or not. You can switch off the printer and then turn it back on. If you continue to see this error then you can follow the steps mentioned below:
· Open Programs and features then select the HP printer
· Click on Uninstall and then open ‘Devices and printers’
· Look for your HP printer and then delete or remove it
· Open the ‘Run’ box and then type ‘printui.exe /s’
· Click on ‘Drivers’ and then select ‘Apply and Ok’ on the print server properties then close the tab
Turn off the printer and remove the printer cable from the back of the computer.
Open the start menu and click "Control Panel." Under the "Hardware and Sound" section, click "View devices and printers." In the classic Control Panel, click "Devices and Printers."
Locate the problematic printer installation under the "Printers and Faxes" section. Right-click on the printer and click "Remove device." Windows will remove the device, including the failed driver installation.
Uninstall any additional software associated with the printer. To do this, return to the Control Panel and click "Uninstall a program" under the "Programs" section. If using the classic view, click the icon "Programs and Features." Scroll down the list of installed programs and uninstall any additional drivers or software associated with the failed printer installation by right-clicking on the program and clicking "Uninstall/Change."
Restart the computer. Ensure that you reinstall the printer with the most recent drivers for your version of Windows.
Regards,
Peter